Did not pitch for repairing aircon

On Monday 18/01/2016 I booked an appointment for someone to come and repair my aircon the lady(not sure if she is the receptionist) told me they could come at 14:00 on Thursday 21st after which I asked if possible for 13:00 and she said that they would let me know if they will come earlier. I then organised to take time off from work and was home from 13:30. At +-13:45 I phoned the company again and had no reply. Phoned again at +-14:30 and the phone rang quite long before the same lady as before answered and she said she will find out if they are still coming. She then phoned back and said that they are just finishing a job in cape town and gave me the number of KUDA. At +-15:30 I phoned KUDA (the reception was very bad - sounded like in a car) and he assured me he will be at my place in a half hour. At +-17:15 I phoned KUDA again and he confirmed that he is still coming and I need to SMS my address to him again. Long and behold I am still waiting for someone to arrive!!! This has cost me money a.r.o. time off at work and frustration for not admitting they will not be able to make it ! Highly disappointed in the service!!! <br>