Cool Stuff2go4 is an online platform ****

I ordered an item as advertised by Cool Stuff2go4, paid for it and waited nearly 4 months to arrive. Sent numerous requests via e-mail and messages to a lady that advertised on Facebook as a so called sales person for them. She also did not even respond to my requests. Today I received a SMS to collect my parcel from the post office and guess what???? Definitely not what I ordered. No one is responding to my e-mails. I want my money bac****!