Cool Pools: ***********, Dishonest, *********

Our pool installation started on Monday 9 October. We are now on week 6 and Cool Pools are still busy.

Before I begin with a record of events, I would like you to know that not only is Cool Pools *********** and unable to install pools, they are also ********* and dishonest. They make up stories on a daily basis to cover their mistakes and poor quality workmanship, and they intimidate their staff to tell lies in order to protect themselves. We have been subjected to daily *********, dishonest and *********** conduct. Here is a list of our experiences with Cool Pools. Please refer to the photographs that support each claim: • They cut our existing AstroTurf too short (and threw away the offcuts) before the pool was even fitted into the ground. Anyone would know that one cannot estimate where the AstroTurf would need to be cut until the tiling around the pool is complete. They then said that we told them to cut the AstroTurf where they cut it before the pool was set in the ground, in case their extreme oversight would cost them financially. (Their story regarding why they cut the Astroturf has also changed a number times, which is clear evidence of deceit.) My husband was with me when we asked them to loosen and fold the Astro back, work around it, and then cut it when we know where to cut it once the tiling is complete. They then got a few staff members to write affidavits stating that we told them to cut the AstroTurf before the pool was even installed in the ground. The language used in the affidavits is clearly not the staffs’ language but the language of the owners of Cool Pools. It is obvious that staff who are desperate to keep their jobs will say whatever their bosses tell them to say as they do not want to lose their jobs. We tried to find Astro to match our existing Astro but, unfortunately, it has been discontinued. We now need to have an entirely new AstroTurf installed which is costing us a lot of money. • Cool Pools installed the pipes from the pump above the ground instead of below the ground. • Cool Pools tried to cover the gap in the AstroTurf by laying tiles (misaligned) with our existing tiles, thinking we wouldn’t notice. • They app**** our mosaics without letting the resin (or substance app**** over them) cure so they appeared white under the water. When we asked them to fix this they simply stuck another layer of mosaics over the first layer and the white lines weren’t visible because of the blue on the mosaics underneath them. • The tiles behind the pool have been installed misaligned with our existing tiles even after I specifically asked them (at the beginning of the tiling process) to position in alignment with our existing tiles. They then told us that we asked them to lay them like misaligned. Why would we, or anyone, do that? Yet another lie. (We are letting this go and will contract another company to redo these tiles as we are desperate to have Cool Pools off our property. This is yet another cost we have to bear.) • They ordered double the amount of drainage than what was necessary which cost us an extra R3000. This was at least four weeks ago and I’m still waiting for a refund (which I know I will never get). • They told us each day that they would finish the job either that day or the next day and this has gone on now for six weeks. We had to contend with very unprofessional, poor quality workmanship on a daily basis, but this has not upset us as much as the incessant and extreme lies on a daily basis and the cruel ************ of staff members. This negative presence on our property over such a long period of time has been extremely unpleasant and stressful for us. It has affected the atmosphere in our home and our ability to continue with work and home life. I really do not wish Cool Pools on any other client looking forward to getting a pool for the summer. Cool Pools will respond to this review in a desperate attempt to defend themselves (no doubt with more lies). If you are tempted to believe them, please have a look at the pics I’ve posted – they speak for themselves.