POOR SERVICE (AND TAKING MY MONEY)

So, on 19 June 2020 I saw the Ad on FB, COOKIE MONSTERS PTY LTD Agents needed. I immediately sent an email asking for more info. 20 June I sent a WhatsApp asking for info again, I received an automated message. 17:30 I received the email. Monday 22nd I received the contract and all the promises. Saturday 27 June I made the payment @ a special price of only R480 because of lockdown and sent proof of payment. Monday 29th I asked per WhatsApp if she received payment so I can receive my info etc. No response. Tuesday 30th I asked again and received the response that she is very busy but will send some the same day... Wednesday 1st July I had to ask again, still no reply. Thursday 2nd July I plead again by WhatsApp - she rep**** again that she is very busy but will do my 'email' and then send everything there.... Friday 3 July still nothing, again!! So I sent a voice message that this is unacceptable and if she is too busy to give service or help to her Agents, she must rather refund me. I also sent an email.So yes, then at last I got the contract, with my name spelt wrong, I sent it back... with another promise that my email will be done the same day. I asked to be added to the 'WhatsApp group' with the other Agents, and the reply was that they don't do the group anymore because of this one's data and the other one's fighting or whatever!! At least I got some of the marketing ads and forms now already, but not without an excuse that their Internet was off and the router broke and the wi-fi was off and and and..... oh and I must mention that I received 4 recipes... Monday 6 July I still have not received my promised Facebook page or an answer on when we can start classes (under lockdown regulations) or any indication of other Agents and or they have started with classes etc, after asking her now almost three times - and in the meantime I saw on FB that the Company is for sale..... So when I did get an answer on my WhatsApp - 'they were very busy this weekend but is going to send everything now". I asked if she can send me an Afrikaans register form, everything else was in Afrikaans and English, all I wanted was an Afrikaans form for my Afrikaans clients, so after 5 days, and saying 'she's busy with it, she's busy with it', she went and made a total different one, and still in English....So, to cut it short, as I started to ask about the other agents, she never wanted to tell me in which areas the other agents are, nor who they are or what they are doing with classes at the moment, it sounded all too fishy for me. And in the light of the constant poor service and help and lame excuses every time, I realised this is how its ALWAYS going to be in the future and I sent my termination of contract and asked a refund. THEN she rep**** almost immediately with a long email that 'she already sent me everything and therefore cannot refund me, I can now take that (4) recipes and start my own business(HAHA), and it cost her money to make me all those (it is total standard info and forms etc, it could not cost her a cent to create it for me?!) ; and off course ' she is so busy and only one person and and - so me as her Agent don't deserve service/assistance even though I have paid for my franchise part?? AND - the new Franchise owner is taking over and will call me Monday (27 July) 'cause 'they will have to give me special treatment now above the others'...???? Needless to say that the new owner has phoned me at all up to this day!! So - I have all the WhatsApp's and all the e-mails as proof, I guess I will never see my R480 special price again anyway.....