The worst customer service.. ****s.. Holding on to customers monies.

My husband purchased a gasnova from cook4life, which is gas oven. However, I did not want it so we returned it at the end of July. We called them to follow up on payment and was told that it takes 60 working days to return the money. During this time my husband had changed his banking details and informed them however the account number was incorrect so we called cook4life again and updated it with an agent. The 60 day period had passed so we called cook4life who advised that the payment was made on 18/09/2024 but to the incorrect bank account and asked that we visit our bank. We went to the bank and was told by the bank teller that the money will bounce back in 8-10 working days as the account is closed so no money would be able to go into that account. We called cook4life back and informed them of this. We also updated our banking details again so that they get it right this time. It is now the 15/10/2024, and we have not received any payment. They keep trying to pacify us by saying they will pay us on which ever day we called but we never got paid. Cook4life has a bunch of *********** people lying to customers and holding on to the customers monies. I would never recommend anyone to purchase from them. Cz I know I never will.