SN
Saraphine N

1 reviews | Active since Jan 2016

14 Jan 2016, 16:11

Never buying from Cook 4 Life ever

I bought a 4 piece Makhulu cookware, waterless cookware set, 52pc dinner set and a double gas stove. Instead of water less cookware set they sent me a pressure cooker and MFC which was delivered 31 Dec 2015 when I was on holiday. I just got back from holidays only to out that what was delivered is not what am looking for. I called the call centre to have the goods exchanged only to be told that I should have returned the goods 7 days after delivery. Where is that written? How was I supposed to return the goods when I was not home? Cook 4 life rips off it's customers, why would I pay R8k for a pressure cooker. Appalled

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Replies (2)
Cook4Life
Cook4Life's reply14 Jan 2016, 16:53
Official
Hello tshaninkosi,

Dear Me Nkosi,

We value you as a customer and would like to address your concerns as soon as possible.

As discussed telephonically, our nearest branch will be able to assist you. I'll contact you on a regular basis until your query is resolved.

Kind Regards

Cook4Life
Cares About You !
Cook4Life
Cook4Life's reply22 Aug 2016, 11:49
Official

Dear customer,

You are a member of our Cook4Life family and we care about you. We value your support and would like to apologise for the matter that led to your complaint. Please let us know if there is anything else that we can do for you.

Sincerely

Cook4Life

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