INCONVINIENCE DUE TO INCOMPETENCE

I ordered a boombox 2017 which did not materialize and ended up cancelling it but to my suprise a year later they started debiting from my account for something I had cancelled long time. Had to ask my daughter to go to east london and cancel it she went and was told that their field agent did not submit my cancellation.She was then told it has been cancelled and will be getting my refund within 2weeks after the 30th of cancelling it but guess what on the 8th of this month they went and deducted again after I was promised I'll be getting my money.The inconvinience to my daughter having to go back again to check why this is not cancelled for her to be told on the system its cancelled yet they still taking my money and now have to 42 more days to get MY MONEY, money they had no business taking. I must now be inconvinienced because of their incompetence. This is unacceptable, so annoyed.