NT
NontokozoYamashengu T

1 reviews | Active since Nov 2017

22 Nov 2017, 13:19

I had my doubts about your level of professionalism which it happens that you proved me right!!!

Dear Cook4Life Allow me to command your poor service here, as your emails are already in the festive season with no response or info from you. I am yet to reacieve an order that was paid up for 2 months ago. You did not bother to call me and explain about the delay I was the one who did follow up and I was told to wait until mid November. In my calendar mid November has passed by 7 days and again I am not getting any response from you. To make matters worse last year a gas stove was delivered to me with one plate of the stove not working. But when I complained I was told to take the stove to one of your gauteng branches using my own transport and I might even be charged for the repair. On delivery I count check the stove because your delivery guy was getting lost so I had to go to the mall to meet up with him and collect my order. It was only when I got home that I realized that one plate was not working but I got no help from you. But you were the first ones to debit money from my account every month. I am so disappointed and I regret doing business with you.

0
Replies (2)
Cook4Life
Cook4Life's reply22 Nov 2017, 16:11
Official

Good Afternoon, Thank you for escalating this matter, i have requested my Call Center Manager to give you a call regarding the Gas Stove as well as the outstanding pot set. We are receiving stock on the 28th of November. I have requested that your pots be on High Priority for Delivery. Kind Regards

NT
NontokozoYamashengu T's update24 Mar 2022, 16:49
Reviewer Update
Good day! I know that our relationship started off rocky but it will be unfair of me not come back and say that I was assisted eventually and all the products that I bought in 2017 are still in good condition 5 years later. Thank you cook4life and I’d definitely order from you again