AJ
Andile J

1 reviews | Active since Jan 2019

29 Apr 2023, 11:28

Cook4life is a **** of a company

My mother placed an order with this **** of a company, ordering their Combo 4 of R13499 which included the cupcake maker, fold in one frying pan, 3-in-1 Kitchen Master, 10pc Ashwood pot set and bonus gift of Gasonova MPC. My mother made the first payment of R512 on 15 August 2021 to 15 April 2023 equally to R10 240 for 20 months up to date payment. She also had an additional R1500 credit that was brought forward from her initial cancelled order, which gives you a total payment of R11 740. This means her balance is R1759, but according to this *****ulent company she balances them R4 988, to our bemu*****t, this is ridiculous, worse she is being helped by *********** people including the supposedly manager and everyone knows nothing, but little do they know we have the receipts. We will be opening legal case against them and be reporting the issue also to the Consumer Goods and Services Ombudsman. South Africana please be warned against this company, they are *****sters, when you call them, no one know anything including their useless manager. Customers service is appalling and they will take you from pillar to post, delivering nothing. Big ****!!!!!!!

0
Replies (9)
Cook4Life
Cook4Life's reply02 May 2023, 07:50
Official
 
Good Day 
 
 We have taken note of your review on this platform. 

 Thank you for reaching out to us. 

 Please provide us with your contact number or order number.

One of our agents will contact you to assist. 
 

 
 Regards
 Cook4life 
AJ
Andile J's update02 May 2023, 08:48
Reviewer Update
My mother's contact number is *** alternative ***
AJ
Andile J's update03 May 2023, 01:36
Reviewer Update
Cook4life we are still awaiting your call. Your customer service is appalling on top of that you want to cheat off a woman who works very hard for her money, you ought to be ashamed of yourself. This shocking hide and seek of yours will come to an end. This serves as a formal contact between your company and my mother, following the numerous calls she made without any assistance which will also be presented as proof of contact. If by end of business day tomorrow 03/05/2023 you have not resolved my mother's issue, I will be writing a formal email to you as the next step. This will also be presented to the clerk at the SCC as proof of correspondence and failure to resolve the matter from your side. Do note however, until such a court date has been assigned for this, I will be writing a negative report about you on Hello Peter every single day as well on my social media accounts. I will also from tomorrow be posting this issue all over your media platforms on every single post. You chose the wrong family to de*****.
Cook4Life
Cook4Life's reply03 May 2023, 07:38
Official
Good day Andile,

Please email us those contacts to ***.

On the portal the numbers are shaded out with asterieks signs.

Alternatively call *** and request for Refentse to call you back.


Regards

Cook4LIfe

Cook4Life
Cook4Life's reply03 May 2023, 07:44
Official
***

Cook4Life
Cook4Life's reply03 May 2023, 07:45
Official
refentse  @ cook4life    .co.za

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AJ
Andile J's update03 May 2023, 09:35
Reviewer Update
Contact numbers have been sent via email as per request.
Cook4Life
Cook4Life's reply03 May 2023, 10:46
Official
 Good day Andile,
 
Thank you.
Email received and we are working on resolving the query.
Update to follow shortly.
I am already in contact with your mother telephonically.


Regards
Cook4Life
Cook4Life's reply03 May 2023, 15:35
Official
Good day Andile, 

Query resolved with the client and updated balance given.

Thank you for reaching out to us

We request you to please update your review and feel free to contact us on email if there is any issues you need addressed.

 
Regards 

Cook4life
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