Angry and Disappointed Client

I signed a contract with Cook4life in March 2020 with my colleagues and they only started debiting after 2 months and that was after I told them that they were not debiting my account, I really liked their products. Earlier this year I think it was in April my colleagues started receiving their first products and I thought after 2 months which was June I was going to receive mine but nothing, at the beginning of this month I contacted one of their consultants by the name of Russ on the 8th of this month Via whatsapp, who took my ID number and never got back to me, on the next morning I called him and he said their system was down but he will get back to me but he didn't. He contacted me on Monday the 12th and told me that I am due to receive my first product and I should expect it this month and since then there are no updates as to what is happening or going to happen. I'm very disappointed.