SM
Solani M
1 reviews | Active since May 2020
02 Aug 2024, 06:46
Worst customer service
I bought shoes for my twins on the 26/07/2024 as the 02nd of August it their birthday, the plan was for them to wear them on the birthday, but unfortunately it’s not going to happen as I have not received my parcel, I mean in 2024 where everyone is buying online and deliveries are faster, we still having issues of taking a whole week with no delivery. Customer service is really bad so disappointing
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Converse's replyOfficial
02 Aug 2024, 15:02Hi, Solani
Thank you for bringing this to our attention. We sincerely apologise for the delay in delivering the shoes for your twins. We understand how important it is for you to have the shoes in time for their birthday. We have escalated this issue to our support team for immediate investigation. Our customer care team will be in touch to provide an update on your order and ensure the matter is resolved promptly.Thank you for your patience and understanding.
Converse Team
Thank you for bringing this to our attention. We sincerely apologise for the delay in delivering the shoes for your twins. We understand how important it is for you to have the shoes in time for their birthday. We have escalated this issue to our support team for immediate investigation. Our customer care team will be in touch to provide an update on your order and ensure the matter is resolved promptly.Thank you for your patience and understanding.
Converse Team
Converse's reply02 Aug 2024, 15:02
Official
Hi, Solani
Thank you for bringing this to our attention. We sincerely apologise for the delay in delivering the shoes for your twins. We understand how important it is for you to have the shoes in time for their birthday. We have escalated this issue to our support team for immediate investigation. Our customer care team will be in touch to provide an update on your order and ensure the matter is resolved promptly.Thank you for your patience and understanding.
Converse Team
Thank you for bringing this to our attention. We sincerely apologise for the delay in delivering the shoes for your twins. We understand how important it is for you to have the shoes in time for their birthday. We have escalated this issue to our support team for immediate investigation. Our customer care team will be in touch to provide an update on your order and ensure the matter is resolved promptly.Thank you for your patience and understanding.
Converse Team