Very disappointed customer

I’ve ordered shoes on the 18th of September today is the 29th I only received a confirmation email from that time to say my order is confirmed, online it says payment received and processing, no updates from that time, Converse online has a problem with communicating and updating their customers, honestly I don’t even know if I’m going to get my shoes, it can’t take so long to be delivered, or at least update the customer as to what’s going on, I emailed them they said they delayed at the warehouse but for how long?