Unhappy with Converse’s online website ordering

We are currently staying in Scotland and wanted to surprise my daughter that is still in South Africa with a (very expensive) pair of Converse As I couldn’t find her size on some of the better user friendly website, I decided to take a chance and order directly from Converse’s website (which you would think is legit) No delivery date is given and all my e-mails get returned by their server so I can’t even follow up on my order. I have no idea if they received my payment and if my order is in progress. No update on their website. I really regret ordering directly from their website after paying so much for a pair of shoes as n surprise for my daughter. Really not good customer service or user friendly website