THINK TWICE BEFORE ORDERING FROM THE ONLINE STORE!!!

On the 19/12/2024 I placed my order online, the 20/12/2024 @ 9:08am I received an email from *** stating that I can expect my delivery by the 23/12/2024, Service type “OVERNIGHT CLOSE OF BUSINESS”… Great as this was meant to be a Xmas present for my youngest daughter as she is absolutely in love with Converse, who also believes Santa delivers her gifts so this has turned into a true disappointment altogether!

The 23/12/2024 came and went and sadly it has become an absolute nightmare from here on out with trying to get any kind of solid information on my order!

I have never experienced such bad communication with an online purchase ever..... I purchased something from another very well known brand on the very same day and as they had no stock in South Africa the package had to came from the Netherlands, which I received on the 24/12, here I have ordered locally and now no one seems to know where my package is??

Between CourierIT, Skye Distribution & Converse I would like to know where on earth my order is??? Because now the staff at Skye are saying it’s with CourierIT and they have escalated the issue to management and CourierIT cannot locate my package with the waybill number I’ve been given… one is pointing the finger at the other and for your customers to have to continuously run after you for updates is totally unacceptable business practice!!

Trying to get hold of anyone is another story, phones don’t get answered or you get cut off, emails don’t get responded to, the only platform that does kind of respond is Facebook Messenger, however that also seems to just be a generic message of “ Hi there, we have escalated the issue to management and someone will be in touch with you soon to assist. Many thanks, Team Converse ZA” but no one gets back to a person!!

I want answers ASAP or my money back so I can go shop elsewhere as I will not be shopping with your store again!!