BW
Brenda W
1 reviews | Active since Jan 2024
11 Jan 2024, 13:25
Terrible Customer Service at ConverseSA
Terrible customer service. Ordered three pairs online on Black Friday 2023. Only one pair has been delivered, with no further correspondence. All follow uo requests via email or Facebook have been ignored. No mention of a refund either.
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Converse's replyOfficial
24 Jan 2024, 12:30Good day, Brenda. We are deeply sorry for the inconvenience and frustration with our service regarding your Black Friday order. We appreciate your valuable feedback and want to assure you that we take this matter seriously. Our sincerest apologies for the lack of communication and the oversight regarding a refund. This matter has been escalated to our customer service team. We appreciate your understanding. Converse Team
Converse's reply24 Jan 2024, 12:30
Official
Good day, Brenda. We are deeply sorry for the inconvenience and frustration with our service regarding your Black Friday order. We appreciate your valuable feedback and want to assure you that we take this matter seriously. Our sincerest apologies for the lack of communication and the oversight regarding a refund. This matter has been escalated to our customer service team. We appreciate your understanding. Converse Team