still awaiting refund... 2 months later
Its been 2 months since i logged a return and it is still ongoing. After one month, the order was never collected so i dropped off at the Gateway Umhlanga Converse store. Its going now almost a month and have not received my refund, yet the shoes have been returned. Numerous mails have been sent, with no response. It says Worry Free returns on the site, yet this is painful and taking so much time. There is a Daniel Poho who reached out, but then has gone quiet.
The shoes were returned but my money is with them.
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Replies (2)
Converse's replyOfficial
21 Feb 2025, 14:02Hi Jeremy
We sincerely apologise for the delay and frustration this has caused. We're escalating this urgently to ensure your refund is processed as soon as possible.
Thank you for your patience, we'll do our best to resolve this for you.
Converse Team
We sincerely apologise for the delay and frustration this has caused. We're escalating this urgently to ensure your refund is processed as soon as possible.
Thank you for your patience, we'll do our best to resolve this for you.
Converse Team
Converse's reply21 Feb 2025, 14:02
Official
Hi Jeremy
We sincerely apologise for the delay and frustration this has caused. We're escalating this urgently to ensure your refund is processed as soon as possible.
Thank you for your patience, we'll do our best to resolve this for you.
Converse Team
We sincerely apologise for the delay and frustration this has caused. We're escalating this urgently to ensure your refund is processed as soon as possible.
Thank you for your patience, we'll do our best to resolve this for you.
Converse Team
's updateReviewer Update
25 Feb 2025, 10:33Thank you; I have received a refund now; but the value is incorrect; R240 short from the original value. I did mail back, but no response.
's update25 Feb 2025, 10:33
Reviewer Update
Thank you; I have received a refund now; but the value is incorrect; R240 short from the original value. I did mail back, but no response.