1 reviews | Active since Jun 2012
*********** Service
I bought my son shoes on the 30th of November 2024 via your online store, however the size was too big for him. I then logged a return on the 4th of December 2024, I was told that they would send their driver to collect the shoes. After countless times of inquiring where and when the driver would come collect the shoes, I was eventually told that they are having problems with their courier company. I was then advised that I can go to a Converse store and return them myself, I did that on the 6th of January 2025 at Eastgate Shopping Centre and was promised an immediate refund.
There still hasn't been any refund instead I have been given the run around and no solution.
This ordeal has been very frustrating and inconveniencing. Process this refund ASAP,before I escalate this matter further.
Thanks for getting in touch and bringing this to our attention. We're sorry for the frustration and inconvenience you’ve experienced. This is not the level of service we aim to provide. We understand how upsetting this situation has been for you.Please note that we've escalated this matter to our customer care team leader, Wesley Molledy, and he will be in touch with you to resolve this issue and ensure that your refund is processed as a priority.
Thank you, Converse Team
Best regards,
Thanks for getting in touch and bringing this to our attention. We're sorry for the frustration and inconvenience you’ve experienced. This is not the level of service we aim to provide. We understand how upsetting this situation has been for you.Please note that we've escalated this matter to our customer care team leader, Wesley Molledy, and he will be in touch with you to resolve this issue and ensure that your refund is processed as a priority.
Thank you, Converse Team
Best regards,