Putrid

Placed an online order on April 2, 2020. Covid-19 expect delays. Yes understandable. 6 May 2020, told orders will be leaving DC and to give 2 weeks delay. Not once did anybody communicate with me unless I enquired myself about my order. When communicating the responses were all very similar, saying the same thing, just different wording. After waiting 2 months, I got my mother to call them. And only then it was confirmed they had a system glitch and they don't have my order, which they failed to tell me in all email responses. If they were aware of it they should have told ME as soon as it happened. And to date they still have my R1699 without any email to ME as to why and what has happened after sending yet another email. And I've been told that if I do ask for a refund it'll take 10 days after having my money for 2 months. To add fuel to the fire, a person, called Nikita phoned me to say I can swop out my shoe. I asked why and to please send me an email stating everything for written confirmation and that I would revert back to the emails, she proceeded to say "okay, bye!" and put the phone down in my face. I have still not received an email from her.