SR
Shivesh R
1 reviews | Active since Mar 2017
07 Aug 2025, 14:14
Poor handling and service
Placed an order online as a gift for someone. Made the the purchase as a guest user. Size didn't fit them. Tried to go online using my email to try to return it but was not listed. Contacted Converse via Facebook. Said someone will contact me. No one has. It's over a week now. Next thing I'll be told I can't return it anymore. Now the person running the Facebook side does not respond and sometimes just reads the message. Very disappointing
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Converse's replyOfficial
14 Aug 2025, 08:25Hi Shivesh,
Our sincerest apologies for the frustration and delay you’ve experienced. This isn’t the service you should expect from us.
Please note that we’re escalating this to our customer care team now to ensure your return is processed as soon as possible.
Thank you,
Converse Team
Our sincerest apologies for the frustration and delay you’ve experienced. This isn’t the service you should expect from us.
Please note that we’re escalating this to our customer care team now to ensure your return is processed as soon as possible.
Thank you,
Converse Team
Converse's reply14 Aug 2025, 08:25
Official
Hi Shivesh,
Our sincerest apologies for the frustration and delay you’ve experienced. This isn’t the service you should expect from us.
Please note that we’re escalating this to our customer care team now to ensure your return is processed as soon as possible.
Thank you,
Converse Team
Our sincerest apologies for the frustration and delay you’ve experienced. This isn’t the service you should expect from us.
Please note that we’re escalating this to our customer care team now to ensure your return is processed as soon as possible.
Thank you,
Converse Team