Pathetic service

In Nov 2022 I bought a pair of sneakers for my daughter and the size was wrong so they arranged for a collection and I am supposed to get a refund , on the 17 Dec I received a confirmation email saying they have received their parcel and processing my refund and then Monday the 19 a consultant called me to ask for my banking details saying the refund will be processed before they closed for the festive season but till today I still have not received my R2000 back and eve time I call there is no answer and they also don’t respond to emails Can someone help me because I really can not afford to lose R2000 it’s a lot of money for someone who is not even working I am starting to fear that I will not get my money back

Converse your online service is really pathetic