Non-existent Customer Service

I have purchased an enormous amount of sneakers from Converse South Africa online and their delivery is quite quick. However if you need to return and exchange the sneakers for a different size, you are going to have an aneurysm trying to get anybody from their customer service department to respond to your emails. You would think that after been such a good and loyal customer and brand supporter of theirs that they would treat you with a bit of respect, but hell no, in their eyes you're just another number. I've been sending emails for 3 days in a row now, trying to get someone to assist me with a return so that I can exchange my sneakers for a smaller size. It seems the only platform you can get their attention on is Hellopeter, so let's hope this little complaint of mine will reach someone at Converse South Africa who has a heartbeat