No refund almost a month now

Converse Customer Service, I am writing to express my extreme dissatisfaction with the service I have received regarding my recent order placed on November 19th, which I placed online

Despite the promised delivery date to my allocated store, and it never came to the store. This has caused considerable inconvenience, and I am disappointed with the lack of communication and the failure to fulfil the delivery commitment.

On November 22nd, I took the initiative to request a refund due to the delay and inconvenience caused. However, I have not received any updates on the status of my refund, and the lack of responsiveness from Converse has been disheartening.

Additionally, I have attempted to contact your customer service multiple times using the provided numbers, but they seem to be either non-functional or lead to dead ends. On the rare occasions when someone does answer, the responses have been unhelpful, leaving me with no resolution to my concerns.

I understand that unforeseen circumstances may cause delays, but the lack of transparency and assistance in resolving this matter has been frustrating. As a loyal customer, I expect a certain level of service and communication, both of which have been sorely lacking in this instance.

I kindly request an immediate update on the status of my refund and a clear explanation for the delays in both delivery and customer service response. I appreciate your prompt attention to this matter and hope for a swift resolution.