MS
Mxolisi S
1 reviews | Active since Dec 2024
12 Dec 2024, 09:08
Horrible Customer service
I ordered a pair of sneakers from the Converse Online store on the 28/11/2024 and was advised that a delivery will be made within 5 business days. Today is the 12th of December and I still have not received the sneakers I ordered. The customer service from them is horrible and appalling. When I check in with their customer care team , I am always told that the package is sitting with their delivery partner Skye Distribution but I never get to receive the parcel. When I check the status of the delivery it never changes , I am never contacted but when call in they always say it is out for delivery.
This is the first and the last time I will ever purchase anything from Converse South Africa they have horrible customer service
Helpful (0)
Replies (4)0
Replies (4)
Converse's replyOfficial
12 Dec 2024, 10:44Hi, Mxolisi
We're so sorry for the frustration and inconvenience you’ve experienced. We've escalated your query to the relevant team to ensure your sneakers are delivered as soon as possible.Thank you for bringing this to our attention, and we truly appreciate your patience.
Thank you,
Converse Team
We're so sorry for the frustration and inconvenience you’ve experienced. We've escalated your query to the relevant team to ensure your sneakers are delivered as soon as possible.Thank you for bringing this to our attention, and we truly appreciate your patience.
Thank you,
Converse Team
Converse's reply12 Dec 2024, 10:44
Official
Hi, Mxolisi
We're so sorry for the frustration and inconvenience you’ve experienced. We've escalated your query to the relevant team to ensure your sneakers are delivered as soon as possible.Thank you for bringing this to our attention, and we truly appreciate your patience.
Thank you,
Converse Team
We're so sorry for the frustration and inconvenience you’ve experienced. We've escalated your query to the relevant team to ensure your sneakers are delivered as soon as possible.Thank you for bringing this to our attention, and we truly appreciate your patience.
Thank you,
Converse Team
MS
Mxolisi S's updateReviewer Update
12 Dec 2024, 11:25Hi ,
This is a PR response , you have not asked what the order number is . I have called the customer care team 4 times trying to get my parcel but still nothing is being done about it
This is a PR response , you have not asked what the order number is . I have called the customer care team 4 times trying to get my parcel but still nothing is being done about it
MS
Mxolisi S's update12 Dec 2024, 11:25
Reviewer Update
Hi ,
This is a PR response , you have not asked what the order number is . I have called the customer care team 4 times trying to get my parcel but still nothing is being done about it
This is a PR response , you have not asked what the order number is . I have called the customer care team 4 times trying to get my parcel but still nothing is being done about it
Converse's replyOfficial
12 Dec 2024, 11:59Hi, Mxolisi
We have your details, including your cell number and email address.
We have your details, including your cell number and email address.
Converse's reply12 Dec 2024, 11:59
Official
Hi, Mxolisi
We have your details, including your cell number and email address.
We have your details, including your cell number and email address.
MS
Mxolisi S's updateReviewer Update
13 Dec 2024, 13:37Just when I thought this nightmare would end , it only got worse . I receieved a message this morning saying that my order was out for delivery today from driver "BOY THOMAS MAMBA" I don't know if such a person exists. I then received a follow up message saying my parcel has been delivered to my address at 09:09 even though I have not received anything. I called the customer care team and spoke to a very rude agent named Tshegofatso whom I explained what had just transpired and she was adamant that my delivery was still on the way even though I explained to her I got a notification that it had been delivered. I tracked my waybill number on Courier IT platform: R01CIT*** and it showed my parcel was delivered in JHB when my address is Cape Town and it was signed for by MUSA in Johannesburg. I have not received my parcel even though I paid for it , this is theft my parcel is ******
MS
Mxolisi S's update13 Dec 2024, 13:37
Reviewer Update
Just when I thought this nightmare would end , it only got worse . I receieved a message this morning saying that my order was out for delivery today from driver "BOY THOMAS MAMBA" I don't know if such a person exists. I then received a follow up message saying my parcel has been delivered to my address at 09:09 even though I have not received anything. I called the customer care team and spoke to a very rude agent named Tshegofatso whom I explained what had just transpired and she was adamant that my delivery was still on the way even though I explained to her I got a notification that it had been delivered. I tracked my waybill number on Courier IT platform: R01CIT*** and it showed my parcel was delivered in JHB when my address is Cape Town and it was signed for by MUSA in Johannesburg. I have not received my parcel even though I paid for it , this is theft my parcel is ******