CP
Cindy P
1 reviews | Active since Jun 2019
28 Dec 2023, 11:22
Disgusting service rendered
If I could give zero stars, I would. Money was deducted for 2 pairs of shoes, only 1 was delivered. No feedback from website, from emailing, no answer on the 0800 number. This is for an order placed beginning November! Such a well-known, established brand shouldn't be providing such a **** service.
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Converse's replyOfficial
24 Jan 2024, 12:44Good day, Cindy. Our sincerest apologies for the inconvenience caused. We understand your frustration with the service you received and it's disheartening to hear that your attempts to reach out through calls and email have gone unanswered. We appreciate your invaluable feedback and are committed to making this right. Your matter has been escalated to our customer service team. Thank you for your patience and understanding. Converse Team
Converse's reply24 Jan 2024, 12:44
Official
Good day, Cindy. Our sincerest apologies for the inconvenience caused. We understand your frustration with the service you received and it's disheartening to hear that your attempts to reach out through calls and email have gone unanswered. We appreciate your invaluable feedback and are committed to making this right. Your matter has been escalated to our customer service team. Thank you for your patience and understanding. Converse Team