Converse South Africa website/Skye Distribution

I used the Converse South Africa site to purchase a pair of sneakers on 4 August 2024 and was promised it would be delivered by the 8th of August, but I still haven't received it to this day, 15 August 2024. Converse and their logistics company (SKYE) haven't notified me of any delays. So I called them and they then proceeded to tell me that the package was misrouted. I had to call THEM, when THEY made a mistake. Yesterday, I received a call from their logistics company asking if they could deliver it today (15 August). I agreed, as this was the closest I have gotten to receiving my package. Today, I still haven't received any word from them besides an SMS that my package is in transit. It has been "In Transit" for literal days now, and I feel like I have lost my money as this company makes it difficult to contact them, especially the courier that purposely called me from an unknown number yesterday. Even when I called the Converse Customer Care line today, (during office hours) I couldn't reach them, nevermind the unopened email I sent them days ago. I would not recommend buying from this site, as contacting the company is a nightmare when things go wrong. I have lost a large sum of money which has gone totally unaccounted for, and all my queries have been almost completely avoided.