Converse -I am currently having the worst experience receiving my order

I ordered a pair of shoes on the 30th of November 2024 and I ordered it way in advance. Because I had an event that I needed the shoe for. Come December mid, December. I did not receive my order. So I called the company that was supposed to deliver the shoe which is called sky distributions and? And I asked him what was the delay with my order? And they told me that they had sent it out and because they couldn't find the address. The driver went back and left the shoe. In Durban and from there it went back to Joe bug. I had not received any phone call from any delivery person to say. We're here or we're on our way. Can you clarify the address? If there was an issue they was supposed to inform me that there was an issue and then I'll be able to assist him on the phone to get to where I am. But I had not received any phone calls or anything to say that that delivery was on the way and for me to be able to wait. For them and to stand by my phone expecting them to deliver my shoe. They are sent it back all the way back to Joe bug today. The 18th of February 2025 I still haven't received my shoe and I have made new missed calls to the delivery agency and I sent an email to converse which I have not received a response as yet about the issue and it just seems like nobody cares and I paid for the shoe and I paid. For delivery and all I wanted was to receive my order and I've had to. Call them numerous times just to make sure that I get my order. And I still haven't received my order. I've spoken to a few people. I've spoken to Wesley at sky. I spoke to Guillermo I spoke to Daniel every time my phone I speak to a different person and they assure me that they are going to personally make sure that my delivery gets to me but it nothing ends up happening. I always end up having to call again speaking to somebody else. Who assures me? OK? I'll make sure you get your delivery. But it never, ever ever it's never even arrives. So yeah, it's just a bad experience that I've had with converse and up to this day I have. Unreceive my order, so I don't know if this is how they operate, but it seems to be very unprofessional. And very frustrating for me to have paid for something from a trusted company like converse and not have received it on time and even beyond that going on. 3 months later haven't received my order.