TL
Thato L

1 reviews | Active since Jun 2024

04 Sept 2024, 07:27

Converse care about my money and not my satisfaction.

This is hell. I bought an item on 24 August from Converse SA online and was told delivery would on 29th August. I called Courierit at 2pm on 29 August and was told I should wait for my order since they deliver until 6pm. Really? I sent an email on Saturday to both Converse SA and CourierIt which was responded to on Monday 2 September, acting holy in their response, they said they only deliver o the 3rd of September in my area. Guess what? It’s now after 7pm and I am still waiting for order. ****s and ********s. I have filed for a refund with Converse SA, surely Courierit will speedily deliver my item back to the source who is equally at fault. How can they be on email queries to a company they trusted with my item that I paid for in full and yet they keep quite, hooligans. I want my money back now. I nothing to do with online shooing at Converse SA anymore. I need to delete my profile from Their website. This is disgusting. The damn Converse SA also sent me a torn shoe and some point early this year and I sent them m email which they ignored to date. I have the emails to prove the ignorance.

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Replies (1)
Converse
Converse's reply04 Sept 2024, 15:14
Official
Hi, That 
 
We're so sorry for the trouble you've had with your recent order. We understand how disappointing this can be, especially with the lack of clear communication. Please note that we’re looking into the matter and will get back to you as soon as we receive feedback as soon as possible. 

Apologies for the inconvenience caused and thank you for your patience while we resolve this matter. 

Converse Team