NM
Ndaxola M
1 reviews | Active since Jul 2024
27 Jul 2024, 18:28
Complaints
Thursday 25 July 2024 someone bought a pair of converse sneakers when she got home I try to wear the sneakers but did not fit very well to me,the Friday the 26 July 2024 I returned the sneaker to the shop for to exchange but the store manager refused to do that she told me they won't exchange my pair of sneaker.
I'm failing to understand how is it within 24hours the shop can't allow you to exchange.the Managers name is Tracy store name is Converse in Century City
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Converse's replyOfficial
02 Aug 2024, 14:24Hi, Ndaxola
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience you've faced with your purchase. It is concerning to hear that you were unable to exchange your sneakers at the store. Please note that we're escalating this matter and will conduct a thorough investigation into the actions of the store manager.
We appreciate your patience as we work to rectify the situation.
Converse Team
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience you've faced with your purchase. It is concerning to hear that you were unable to exchange your sneakers at the store. Please note that we're escalating this matter and will conduct a thorough investigation into the actions of the store manager.
We appreciate your patience as we work to rectify the situation.
Converse Team
Converse's reply02 Aug 2024, 14:24
Official
Hi, Ndaxola
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience you've faced with your purchase. It is concerning to hear that you were unable to exchange your sneakers at the store. Please note that we're escalating this matter and will conduct a thorough investigation into the actions of the store manager.
We appreciate your patience as we work to rectify the situation.
Converse Team
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience you've faced with your purchase. It is concerning to hear that you were unable to exchange your sneakers at the store. Please note that we're escalating this matter and will conduct a thorough investigation into the actions of the store manager.
We appreciate your patience as we work to rectify the situation.
Converse Team