NM
Ntsako M
1 reviews | Active since Aug 2024
24 Jul 2025, 09:08
Bad service
I ordered a pair of shoes on the 15th of July and got an order number ***. I was supposed to get an email regarding the order but I didn’t, when I check the order number it shows that it’s cancelled but money was withdrawn from my account. I sent an email but no one is answering, I even tried to call but no one is answering. This is extremely unacceptable and a big inconvenience.
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Replies (2)0
Replies (2)
Converse's replyOfficial
24 Jul 2025, 12:01Hi, Ntsako
We're very sorry to hear about your experience and the inconvenience caused. Thank you for sharing your order number. We’ll look into this as a matter of urgency.
Thank you for your patience,
Converse Team
We're very sorry to hear about your experience and the inconvenience caused. Thank you for sharing your order number. We’ll look into this as a matter of urgency.
Thank you for your patience,
Converse Team
Converse's reply24 Jul 2025, 12:01
Official
Hi, Ntsako
We're very sorry to hear about your experience and the inconvenience caused. Thank you for sharing your order number. We’ll look into this as a matter of urgency.
Thank you for your patience,
Converse Team
We're very sorry to hear about your experience and the inconvenience caused. Thank you for sharing your order number. We’ll look into this as a matter of urgency.
Thank you for your patience,
Converse Team
NM
Ntsako M's updateReviewer Update
24 Jul 2025, 15:48When should I expect a response?
NM
Ntsako M's update24 Jul 2025, 15:48
Reviewer Update
When should I expect a response?