ATROCIOUS AND DISGUSTING SERVICE - 100 stars

I ordered during black Friday on the 24th of Nov and was meant to receive my order in a week's time as normal as I do order frequently online.

To my surprise its now 2 weeks full and no order is delivered. I received a call on the 10th day to confirm address which would in any case be the correct address as I normally accept my parcels at the same address. The promise was to deliver the following day. Nothing was delivered!!! yet again.

Furthermore, I called their contact center on *** not to mention the hold time. A guy by the name of Daniel got the call and was extremely uninterested and checked on my order. Upon checking he confirms my address is incorrect " How on earth" when I have been getting my orders there.

He says my order was meant to be delivered on the 30th and was never done so as my address was not accurate. I further ask why that was not mentioned and he was extremely "bored" and responded with annoyance.

I think you can teach your employees a thing or two about customer etiquette as they lack the basic knowledge of handling customers that add revenue to your business.

I also need my order as in yesterday, the reason buy online is to cut down on having to travel up and down. I'm extremely annoyed and want this sorted.