Absolutely Unprofessional and Pathetic Service

I placed an order for 3 pairs of shoes on 28/11/23. The delivery was made yesterday(12/12/23) with only 2 pairs of shoes in the package. Converse website states that the delivery is complete, yet there is 1 pair of shoes outstanding. No one has had the decency of contacting me about this. I have made a number of calls through to the couriers and Skye Distribution, as well as Skye Polo Converse. Out of so many calls to Skye, the very few that were answered went to the switchboard operator, and then transferred to the online team(who never not once answered the call). The switchboard operator then told me she’s leaving my details with the relevant people to contact me. I was then contacted 24 hours later by a lady named Sharron, and for some reason, the call got cut. Sharron never worried to call me back. I tried many times to contact her and never got through. She then contacted me much later(after leaving several messages with switchboard), saying she’s been busy. She then went on to say that Converse is going to refund me. I do not want a refund as this is what I bought at a discounted price through the Black Friday sale. My wife loves that style and does not want any other. Sharron then went on to say that she was going to let her manager Thandeni go through the refund process with me and Thandeni will get in contact with me. I have never had any feedback from Polo Converse since…