Disgusting Service from ConcaTec

My experience with ConvaTec South Africa has been nothing short of disgusting, as I have experienced nothing but the poorest of customer service. Earlier this year I was informed that the specific combination of colostomy bag and wafer that I had been using for more than three decades was no longer available. I contacted ConvaTec in June this year (2021), and my query was passed on to Juanita Myburgh. I was sent a couple of non-matching pouches and wafers that I could nothing with. For more than four months now, the only communication I have had with the Company was via WhatsApp messages which I had to initiate from my side every time, with nothing ever in the form of feedback from Ms. Myburgh. I have tried communicating via e-mail - no response or acknowledgement of receipt of my message. I have tried phoning, not even a person to speak to, except that I had to listen to a recorded message saying that I should send ConvaTec an e-mail or WhatsApp message. Am I wasting my time trying to buy their product when there are similar (maybe even better) products available on the market? I have in the meantime enquired from two other suppliers of ostomy products and in both cases I had a representative personally calling on me with all the information I needed, including leaving me with a handful of various examples of their products to test. I really would have thought that after being a client for more than the past 33 years and having spent tens of thousands of rands would at least warrant the courtesy of some communication, but the concept of customer service is clearly not a priority.

P.Weideman.