Very bad service from Continental Linen management.

My Wife bought an Egyption 500 count combed cotton Duvet cover in June 2020 from Continental Linen. It cost her R1150.00 She had endless problems with Fluff ***** & cotton coming off the cover (Even before it was washed) After washing the duvet cover to see if it would get rid of the fluff-*****, it was worse. She then returned it to the shop. After checking it the shop said it was caused by the duvet inner(which is white & we've been using the inner for a month without any problems and it was bought at Woolworths) the Fluff ***** are grey, same colour as the outer cover. The staff referred it to their head office who said they had to test it first before making any decisions,which is fair. But after 2 weeks and after contacting the store on several occasions to get our duvet returned, we were told that it was not the duvet that was faulty & if we bought a new inner from them ,they would give us two free pillows. The problem is that the Regional Manager, Kevin never even opened & checked the duvet. We got it back in the same condition as we sent it. We then took a video of the duvet showing how the cotton fluff ***** were still coming off. (We were even told by Keven that the fluff ***** turned grey when touching the outer cover - What utter Nonsense !!) While my wife & I are both pensioners and expected better service from this company that we & family have supported for many years. I would strongly advise anyone thinking of buying from Continental Linen to think twice before doing so. After all this time, we are still waiting to be reimbursed or get an exchange.