Unacceptable Service and total disrespect by staff member

Good day

My wife and I went to the Woodmead store today 25/9/2022 at 12h30ish after we had been to the Bedford centre store yesterday to look for specific items we couldn't find at Bedford centre.

After finding what we were looking for We proceeded to the check out counters myself to be served by Michelle and my wife by Phiwe. I was facing my wife's check out counter when I heard my wife saying to Phiwe I can pay at the other counter if you aren't willing to help me. Phiwe rudely responded by saying do you want to take the items or not, do you want me to them back, if you dont want me to help you its fine because I can put them back now. I then addressed her and asked how dare you speak to a customer that pays your salary like that let alone my wife who's old enough to be your mother. As i was speaking to her she was bobbing her head around mockingly and I addressed that too. She then stormed OUT of the store for quite a long time. When she returned we were still there and she walked to the back of the store - No Apology, No manners, No class....

She unfortunately brings down the standard of the store as we shop there on a regular basis and we are always greeted by cordial, friendly and professional staff.

Michelle the manager was the epitome of professionalism and showed that she's been in the industry for years. We asked her to search for more items that we needed and she took down our details in their customer service book and promised to get back to us. This after she completed both our transactions which Phiwe was supposed to assist with as well but she refused to.

Do we really have to spend our money in a store where we're going to be disrespected as senior members of society. This is UNACCEPTABLE even at the lowest levels in business.

Thanking you in anticipation of a speedy response and rectification.

Kind regards

Victor & Hilary Viljoen Healing Body Therapy International Stress Management / Stress Relief 📱 *** (whatsapp) 📱 ***

https://healingbodytherapy.co.za/