HR
Hayley R

1 reviews | Active since Aug 2025

06 Aug 2025, 14:37

Rude staff

Searched online for all products last night, went in store today to purchase new crockery, cushions, bathroom towels and Matts. Very difficult to judge size from website so sent my husband a picture to confirm if he was happy with the sizing. He runs his own business he doesn’t have time for video calls. Michelle very rudely stopped me from taking a picture of one of the many products I was going to purchase. She is customer facing and has absolutely zero customer skills. I refuse to be spoken to like a child and further to this not being able to take a picture of an item in store is nonsense. Anyone can screen shot off the internet and get a pictures of the product so that’s not an excuse. Redoing our new home, sorry you won’t get my business id rather spend our money else where - where staff are friendly and I can show my husband so we can make a joint decision. Never again, Michelle should not be customer facing she needs to work on customer care skills.

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Replies (1)
HR
Hayley R's update06 Aug 2025, 15:49
Reviewer Update
Just went to the other shop at Woodmead retail centre what a difference, staff were incredible , helped me advised me , what a difference . I will no longer give the business to the Woodmead value centre branch but rather go to retail park for good customer service .