PATHETIC SERVICE... CONTINENTAL LINEN LIFESTYLE CENTURION

Continental Linen Lifestyle Centurion... Worst experience ever. I bought curtains for R1300 and wanted to refund as it didn't match. Unopened and with my receipt..the manager Norma has no customer service skills whatsoever and it clearly filters down to her staff. I was told to come back because they don't have enough money yet.. Or they can refund my card but It takes 5 days to reflect. I made the point that why should I wait 5 days as when I bought the items my money was taken immediately.. Anyway I had no choice but to opt for cash. I was told I will receive a phone call... No calls.. I had to phone the other store to get their number.. I was told to come.. They still don't have cash but now they can refund my credit card...which I asked them to do in the morning but they refused since the first purchase was a debit card... But now they could. I get to the store... The cashier from the morning was at the till.. When she saw me just put a form in front of me and said name and surname...i then asked another lady by the name of Fadana for her area managers number.. Her response... We don't give it out.. All this while Norma the store manager was on her cellphone... She decided to come in the store.. Didn't even bother to apologize that I had to come back but she still doesn't have enough money to refund me... This is now 3pm And this store doesn't have R1300... Shocking. I asked the other lady if they treat all their customers this way... Norma still doesn't even look at me but says to her Staff.."now what's the problem"...i eventually got my refund and left. Pathetic service all round from this store... Will never buy from them or any branch again. Stay away! Rather spend your money elsewhere. Their attitude is terrible.. Not sure what training they receive or how they appoint managers...