CONTEMPO CLOTHING STORE CARD COMPLAINT AND CLOSURE OF ACCOUNT

Good day

I would like to complain about Contempo Store not closing my account! After I phone on the 5th of February 2020 requesting a full settlement amount, received the amount and paid even R5.00 more into the account, emailed the proof of payment to the email address given to me and requested closure of the account, it was not done.

On the 12th of February, after payment reflected and my account was in credit, an amount of R83.82 was charged towards interest, R58.65 towards Fees and R4.04 towards subscriptions and insurance amounting to R142.29.

When I phone this morning requesting why my account was not closed and what the reason for these fees are, it was said that I need to pay this amount also before closure can take place. I now demand that someone from head office contact me regarding this matter. My account closed and all fees added to my account after 5th February 2020 be reversed and that your call center people get proper training as after threating Head Office that I will write to Hellopeter, they suddenly gave me the correct email address namely *** and requested me to send the email to them and proof of payment.

Why should we as clients make several calls which nobody pays to get our accounts closed and why does companies keep on charging for something and keeps demanding money after closure of account as been requested.

Await an urgent response to this matter Kind Regards MM Pietese ***