Account not closed after a month

<p>I have requested my account to be closed on 15 June 2016. I received an automated e-mail stating that they will repsond within 48 hours. After not receiving any response, I sent another 3 emails. Still no response. Eventually, I got hold of Demi Lee at the call centre, who informed me that they do not respond to any emails (call ref: ********** 00014). She then informed me that my account will be closed on 12 July 2016. She could not answer me when I asked her how can it take almost a month to close an account. Today is 18 July 2016, and I just received my statement from Contempo, which still reflects my account as open. On top of that, they took the R6-30 credit balance which I had and the account now relflects as a zero balance.</p> <p> </p> <p>What do I need to do to close my account? Surely it is my choice whether I want to keep it open or close it.</p> <p> </p> <p>I expect my account to be closed as initially requested.</p>