Thoroughly Disappointed!

I am beyond frustrated and angry at the shocking lack of accountability and professionalism from the Contact Lens Club. Three years ago, I purchased a set of contact lenses along with three eye drops, including the Aosept Plus, which I was never fami**** with. After discussing this with Anastacia, she informed me that I would not be receiving the Aosept Plus, as it was typically prescribed by doctors for specific patients. She assured me that I would be refunded for this product. Three years have passed, and despite this assurance, I have yet to see a single cent refunded to my account.

Each year, I have followed up and called their customer service, only to be met with indifference. The team could see on their system that I never received the Aosept Plus, but it seems that’s where their interest in the matter ends. They’ve done absolutely nothing to resolve the situation! Now, while cleaning out my filing, I come across the receipt again and decide to give it another shot. I reach out, and what do I get? A pathetic response from a nameless customer support person, sending me a courier receipt for the delivery. Who even questioned the delivery of the lenses? The issue is with the eye drops I NEVER RECEIVED!

To make matters worse, I’m now being told that because this transaction was from three years ago, they have no record of outstanding or open orders. So let me get this straight: they were paid for goods they failed to deliver, and somehow, their stock audits and financial reviews don’t catch that they've got more stock than they should? Convenient, right?

This is nothing short of a ****. Contact Lens Club has shown complete disregard for its clients, with no attention to detail, no willingness to follow up, and zero accountability. It’s absolutely disgraceful. I eagerly await the day your company faces the consequences of this *****ulent behavior.

Get your act together and refund my money immediately. Enough is enough.