Terrible after purchase care

I ordered contact lenses on the 28 March everything went smoothly, I received my order very quickly and everything went well. When I opened my box to put my contacts in one of the contact boxes was missing a contact in the liquid. When I reported it to the company they rep**** to ask me questions. I sent them numerous answers and emails and didn't get replies. I kept getting generic responses from them for about 2 weeks. I tried calling the company and literally sat on hold for about 50 minutes and R1000 airtime later still no answer, just saying high call volumes. Eventually someone contacted the company (Alcon) to sort the issue out. Once again i had to explain my entire issues over and over again to various people, send pictures, descriptions etc, over and over again. After 2 weeks they sent a courier to collect the lenses to check them out and provide me new ones. Its now been almost another 2 weeks and still have not got any feedback as to whats going on. I now sit without any contact lenses and my current pair in my eyes have expired. They keep saying we will get back to you or someone else in the company should help but still nothing happening. Im really upset about this and feel like i will never order contact lenses online again! It is now almost 6 weeks later and still NOTHING!