My order is not received

Very poor service delivery Placed an order in November and still no order received. Email communication was great but no confirmed response to a delivery date, everyday it is we will confirm once the order is being dispatched. When the payments are made it generally takes 14 working days. Its long past this time. Very disappointing. Money is out of your account and you basically left helpless. All I would like is my product that I paid for.....I need a consultact at Contact lens club to contact me and provide me delivery date and time...