Extremely poor 'after sales service'

Good day,I did'nt have any problems with my previous 5 orders,however my last order was delivered on 23/04/21 and the box was EMPTY! I made three calls on 23/04,sent two emails,still no response to this day. Nobody answered the calls,i held on for 8,5 mins on the last call,the recording says that they will get back to you 'shortly' should you decide to mail them,however thats a lie! I now decided to call the the practise that supplies the lenses,Northgate Specsavers,they answered my phone call and responded to my mail,i'm now awaiting further feedback. Seems like their Call Center(Contact Lens Club) is non existant!....

highly irate!...extremely poor 'after sales service'...

Thank you. Kind Regards S.Govender. ***