No professional workmanship

I app**** for debt relief in JunJuly 2014 due to financial circumstances I decided to cancel in AugustSeptember 2014 as I received a better work opportunity. But due to circumstances I decided to continue in NovemberDecember 2014 where all the fees where paid in full to carry on with the debt relief process. <br> <br> Since the process was almost cancelled NCR has given me the worst customer service and responses on any feedback I request from them. Their email response are not professional and they have no telephone customer service.<br> <br> I understand that due to my cancellation request made the process difficult to start again but now in Feb 2015 they started the debt process with my creditors but never informed me in any way that I need to have made payments to my creditors for Jan 2015. <br> <br> They can ask me a R400,00 service fee monthly but they can not deliver on a basic service on keeping me up to date on the process and keep on passing the buck to my creditors.