Complaint

I will start by complementing the initial team that was assisting me for the great customer service s****s, thank you. I have wrote several complaints to the company after feeling the pressure on how my debts were being restructured, on the money I am left it I am supposed to maintain 4 kids of which 3 are at primary school of which fees are not included, my bond has been saved but I cannot afford to pay my rates and taxes that I'm asking myself why did I save the property if I can't keep the lights on, the arrangements did not take this into account, I travel to work and I use my car to earn my salary fuel costs not covered and then the groceries, school uniforms and clothing.. At the time I accepted the offer I was being left with R2000 after paying after service fees, my rates and taxes alone are around R3500. Feeling the pressure I wrote to them for a year explaining my situation and requesting that I will manage my account, speak directly to my creditors so that I can save on the service fee of R575 I have to pay monthly. With the understanding that I have the court and I paid them all the necessary fees and would still pay them when I exit. I then found an online advice that I have an option not to pay the 5% I have been getting emails with threads from Sugandree that the lawyers wanted to take action after a year of emails and no solution I opted for debt review to have peace but instead I am harassed by the debt advisors. How do I get assistance on this matter