Consumer lounge survey ****

Consumer lounge is a platform that gives surveys. In return they have prizes such as superbalist vouchers , small appliances and lower end cellphones. I recently partook in a survey and was informed I had won a cell phone. However it's been 2 weeks no one has reached out to me when I reach out to inquire I get a automated response that they have received my email and that an agent will get back to me within 48hours. It's 2 weeks and no one got back. I believe they are ****mers getting people to do surveys and not compensate. Just a word of caution to be wary of them