Consumer debt consulting

Hi I need help with this people they always debit on my account when I call them they say it's not them who taking my money on account I want to cancel this because they say they are consumer debt consulting and when I have money on my account they always debit I want to cancel this ,cause when I went to my bank they said they can't cancel it , reference DCPRD00001J8J3 , Ultimate collector its wrote NPSABLACK their contact is *** Name of the company Altech nupay a division of altron help to cancel this people please.