BAD SERVICE !!!!!

VERY UNHAPPY . my husband and I joined Consumer Debt help in 2016 and we never missed any payment until my husband lost his job now during COVID-19 we have been communicating with them ,however we have been contributing towards an insurance in which it did not pay off the debt. my husband was formally retrenched now in August we have forwarded all the necessary documents to Consumer debt Help as they have requested . We contacted them telephonically and they have confirmed that the insurance is supposed to take over . to our surprise today we are told that they are terminating the contract.

the below is the communication from them . RE: 17.3 NOTICE We acknowledge receipt of your 17.3, wherein you advise of your clients change of circumstances. We can unfortunately not grant a concession for *** in this regard. We advise that should we not receive payment for a period of sixty (60) business days or more from the date of the last payment, we will have no alternative but to proceed to terminate the accounts under Debt Review in terms of Section 86(10)/Section 88(3) of the National Credit Act. Kindly note *** was not terminated during the time the concession was requested. The concession has since elapsed, and the account was terminated due to no payment being made after the concession ended. Should payment have been made, kindly forward proof thereof.

Kind regards, The Consumer Friend Team