At last, Customer Service Agents who provide Customer Service!

I have to put this out there as this has been my consistent experience since my very first contact with CDH in February 2017. Their CSA's (Customer Service Agents) are the cream of the crop in the Western Cape in my opinion. They are friendly, knowledgeable, show an interest in the needs of the client and - miracle of all miracles! - they actually DO call back/follow up and reply to emails within an hour, for the most part. A special mention must go to Marlin Atherton who consistently has a super-speedy response time and gives excellent advice and responses. I hope his Managers will see this as he deserves recognition for the outstanding way he works, really a cut above the rest! Prior to Marlin, I was assisted by the equally efficient and helpful Siphokazi, who also called back when she promised she would and answered my questions patiently and with excellent knowledge. Also a special mention to Roshana who handles the insurance side of things. These employees are a Credit to CDH and set the standard for what Customer Service SHOULD look like. In a country where Customer Service means anything but, the general attitude is couldn't care less/make no effort/do as little as possible coz we get paid whether we help you or not, CDH is the only business I do not dread having to contact. In addition, I know without a doubt that whatever my query is, I will have an answer within a couple of hours max, on the same day. I wish ALL companies CSA's were like yours! WELL DONE and most importantly KEEP IT UP! Please recognise the positive impact your CSA's make to your business image and to your customers interactions with you .