Appauling service

I write this complaint with a very sore heart. My debt counsellor is Lelethu Mbekeni i clearly made a arrangement with her that my last and final debit order must go off on 23-02-2018 which for some odd reason didnt happen as discussed with her it only went off on 26-02-2018 - i then followed up on a email to ask why did this happen but till today i still have not got a response nor a call. I called yesterday and again this morning to follow up on status of my account and they number is not being answered mind you i urgently need to be updated as this was my last and final payment. I got a statement 2 days ago and this statement is still very contradictory to itself and it seems no one is willing to assist me in explaining what could be the case!!- i then went to PDA website Hyphen and i can clearly see that all payments refelect as paid yet no one bothered to call me and inform me!!! and on the very same website i see there is another debit scheduled for the end of this month why is this as i cleary informed Lelethu Mbekeni to debit all the outstanding balances which seemingly was not done if they dare debit my account this month I am really going to take this further! if i dont get a response before end of business today i am putting my lawyer on this case to take it up directly with NCR as how is this debt counselling if we dont even get called what kind of counselling is only done on emails, very strange and ***** way of conducting business honestly. I hope things are done NOW before its too late