disgusted and disapointed

I am writing to formally express my deep disappointment and concern regarding the standard of care recently provided to my 76-year-old father. Two weeks ago, his catheter was changed, yet the urine bag was not replaced due to the service provider’s failure to supply a new one. Despite multiple attempts to contact the provider for assistance, no support has been forthcoming.

This level of neglect is wholly unacceptable, particularly given my father’s age and already compromised immune system. It is alarming that individuals entrusted with the care of vulnerable patients appear to lack both empathy and professional responsibility. There was once a time when healthcare was regarded as a calling rooted in compassion—unfortunately, recent experiences suggest a shift toward profit over patient welfare.

I urge you to intervene and ensure this matter is rectified immediately. If no prompt and adequate resolution is provided, I will have no choice but to escalate this issue to the relevant regulatory authorities, including the medical oversight board and the healthcare ombudsman.

Please treat this as a matter of urgency.